Need Help with a Conversion?
Have questions about file compatibility, an issue with a converted design, or need billing support? We are here to help.
Direct Email Support
- Email: support@convertstitches.com
- Response Time: We typically respond within 24 to 48 business hours, Monday through Friday.
How to Request File or Download Assistance
Because ConvertStitches processes files client-side directly in your browser, our servers do not store copies of your files. If a downloaded design does not open properly or you experienced a browser disconnect after checkout:
- Email us at support@convertstitches.com.
- Include the email address used during Stripe checkout.
- Attach your original source file (.PES or .DST) along with the target format you need.
- Our technical team will inspect the stitch data and assist you directly.
Billing & Refunds
For billing questions or duplicate charge inquiries, please include your Stripe receipt number or transaction date in your message. Full details are available in our Refund Policy.